Referral Program

Terms of Service

Privacy Policy

Return Policy

Set a time to speak to one of our agents

Homefi

<ul><li id="isPasted"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Google Sans&quot;, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">First check if your personal device&#x2019;s network interface (NIC) is up and working properly. Then check your personal device&#x2019;s Network card configuration and make sure the DHCP is enabled. </li><li id="isPasted"><span style="color: rgb(0, 0, 0); font-family: &quot;Google Sans&quot;, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">To release and renew the correct IP address, please unplug the ethernet cable from your personal device and wait for about 5 seconds, then connect it again.</li></ul><ul id="isPasted"><li><span style="color: rgb(0, 0, 0); font-family: &quot;Google Sans&quot;, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If the problem persists, please contact us for further diagnosis.</li></ul>

My personal device cannot acquire IP from the HomeFi Titan Pro

Technical Support

Titan Pro

I received my device and need to set it up

Get Started

How Much Internet Speed Do You Really Need?

What Plans Does HomeFi Offer?

What Happens If I Go Over My Plan's Data Amount?

How Do I Upgrade My Plan?

How Do I Downgrade My Plan If I Need Less Data?

How Do I Check My Data Usage?

How Do I Cancel My Plan?

Plan & Data Management

Order Management

Do I Own The LTE Router?

What Can HomeFi Be Used For?

How Many Devices Can I Connect To My HomeFi Router?

Are There Contracts Or Credit Checks?

What is the difference between the LTE Internet Router and the Portable Wireless Router?

Is my wireless portable router pre-owned?

About Homefi

Where Does HomeFi Have Coverage?

What Networks Does HomeFi Use?

Is There International Coverage?

Coverage & Networks

What is the service fee?

What if I receive a device that doesn’t work?

Can I Shut off Autopay But Keep My Subscription?

Can I Temporarily Pause My Plan?

How Does Monthly Billing Work?

What Is Your Refund Policy?

What will I be charged if I send back a damaged router or a box with missing parts?

What Happens To My Service If I Don't Make A Payment?

Can I Pay A Bill Early To Reset My Data Cycle?

What does the Device Protection Program Cover?

What is the Rental/Lease Fee?

Updating Payment Methods

Billing & Payments

Account Management

How Do I Set Up My HomeFi Edge 5G Router?

HomeFi Edge 5G

A Guide To The HomeFi LTE Internet Router

How Do I Set Up My HomeFi LTE Internet Router?

LED Light Guide And Meanings (HomeFi LTE Internet Router)

What Do I Do If My HomeFi LTE Router’s Signal Strength Light Is Low Or Not Illuminating?

What Do I Do If My HomeFi LTE Router Isn’t Getting A Strong Signal?

HomeFi LTE Internet Router

How Do I Get In Touch With A HomeFi Agent?

A Guide To The HomeFi Portable Wireless Router

How Do I Set Up The HomeFi Portable Wireless Router?

What Do I Do If My HomeFi Portable Router Isn’t Getting a Strong Signal?

LED Light Guide And Meanings (HomeFi Portable Wireless Router)

How Do I Charge My HomeFi Portable Wireless Router?

Should I Ever Contact Skyroam?

HomeFi Portable Wireless Router

How Do I Set Up My HomeFi Titan Pro?

My personal device cannot connect to the HomeFi Titan Pro

My HomeFi Titan Pro networking is not working properly

I forgot the login password and would like to reset the unit to factory default settings

My personal device cannot acquire IP from the HomeFi Titan ProUpdated a year ago